Title: Technical Implementation Consultant

Position details: Full-time, exempt, remote position in the US only

Reports to: VP, Customer Success - US

Salary range: $95,000 - $120,000

About the Role

We are looking for an energetic, self-motivated person to implement and support our cloud-based inventory optimization and planning software. The software is implemented online, with interaction with customers.

The successful candidate will report to VP Customer Success (USA). They will work closely with Customer Success Consultants to perform technical work on implementations for new customers and implementation changes for existing customers. The successful candidate will also provide expertise for technical solutions to customer requirements.

Responsibilities of the role:

• Perform software implementations and customizations acting as the technical lead for new client onboarding implementations.

• Support existing US clients in all support channels such as Live Chats, Incident Reporting Software or via direct emails and phone calls.

• Customer relationship management, i.e. manage expectations for implementation vs billable customizations.

• Ad hoc technical requests.

• Seek the support of wider team where necessary for support or advice on existing customer issues.

• Provide knowledge transfer to customers in each engagement.

• Provide software improvement/enhancement suggestions for continuous product improvement.

• Knowledge share with the team and document issues.

Skills Required:

• Proficient in: Database programming Language (SQL), MS SQL, MySQL, Postgres, etc.; Relational Database Structures; read and understand code; write stored procedures, custom reports, resolve SQL errors.

• Ability to understand software architecture, including database tables, ETL, files, servers, and how all the pieces fit together

• Familiarity with common ETL tools such as APIs (SOAP, REST, ODATA), Postman, etc., and middleware, such as MuleSoft, Boomi, etc.

• Knowledge of supply chain, including sales forecasting, distribution, manufacturing, contract manufacturing and inventory management

• Familiarity with ERP systems, such as MS Dynamics Business Central, NetSuite, Acumatica, Sage (various versions), etc.

• Ability to review and understand data anomalies

Soft Skills

• Excellent communication skills, including the ability to create technical documentation

• Diligent, self-motivated and able to work independently and with teams

• Accountable, proactive to push to completion and track progress.

• Commitment to quality and customer service

• Problem solve and provide practical solutions

• Ability to manage competing priorities

• Request assistance and guidance where needed

• Server administration skills a bonus but not required

• Degree qualified and minimum 3+ years of relevant work experience Preferably degree qualified and minimum 3+ years of relevant work experience

The candidate will work with customer success consultants who will be responsible for the overall implementation and training of the customer on the use of the software.

As the company is continually evolving in terms of how best to on-board customers and automate processes, the opportunity to help refine our systems and material is encouraged, and we welcome innovative suggestions from all our employees.

About the company

Netstock is a leading developer of software to support Supply Chain planning. Our clients span across the globe from large retailers to manufacturers and family-owned wholesalers.

Netstock was founded by a team with several decades of experience in Supply Chain planning and optimization. Netstock continues to grow and now has over 1,700 customers globally with operations in the US, UK, Germany, South Africa and Australia.

A great advantage of working for Netstock is that as a purely SaaS based business, all of our global staff work from home.

Learn more about Netstock at https://www.netstock.com