Title: Supply Chain Software Implementation Consultant

Position details: Full-time, exempt, remote position in the US only

Reports to: VP, Customer Success US

Salary range: $130,000 - $155,000

Qualifications & Experience

• Demand & Supply Planning Experience: 4+ years corporate supply chain experience
  • Sales forecasting & collaboration
  • Inventory optimization
  • Complex supply networks – Co-manufacturers, 3PLs, central warehouse
• Education: 4 or more years of related college education
• Familiarity with ERP systems and/or other planning systems
• Strong written and verbal communications for a range of audiences
• Self-motivated and able to work autonomously and in a team-based environment; able to drive customer outcomes on desired timeline
• Adept at problem solving, clear and logical thinker. Ability to understand complex problems and provide solutions.
• Basic project management

While extensive experience is beneficial, NETSTOCK is open to a candidate with more than four years in Supply Chain and Project Management and/or worked in a similar SaaS based technology consultancy as an implementation consultant.

Job Tasks & Responsibilities

• Manage multiple implementations of Netstock IA simultaneously, effectively guiding the customers through the onboarding.
• Learn and become an expert with the IA application.
• Identify customer requirements and develop solutions using application features.
• Work together with technical resources to implement customer requirements.
• Manage timelines and tasks for each project to keep projects moving to completion.
• Deliver training to customers (in conjunction with on-line training)
• Work with all stakeholders (internal and external) to ensure an efficient implementation that satisfies the key requirements of the client.
• Develop client relationships, transfer knowledge, and manage expectations.
• Continually improve implementations/onboarding to make them more efficient and successful
• Participate in identifying customers at risk of churn to improve engagement and usage
• Identify and provide input on software enhancements to improve implementation efficiency and product features

About us

Netstock is a leading developer of software to support Supply Chain planning. Our clients span across the globe from large retailers to manufacturers and family-owned wholesalers. Netstock was founded by a team with several decades of experience in Supply Chain planning and optimization. Netstock continues to grow and now has over 2000 customers globally with operations in the US, UK, Germany, South Africa and Australia. As a pure cloud SaaS based business, one of the perks is that all of our staff work from home. Learn more about Netstock at: Netstock